Mescells Is Hiring: Receptionist – Cashier

A. ABOUT THE COMPANY

• Mescells Institute of Applied Cell Technology Research
• Mescells Tissue Bank
• Mescells Training Center
• The MSC Clinic chain (Hanoi and Quang Ninh)
• Mescells Representative Office in Japan

Website: https://mescells.com/, https://mscclinic.vn/

B. JOB DESCRIPTION

1. Main duties

Reception:

• Receiving customers and their relatives throughout their examination and treatment at the hospital in accordance with regulations;
• Asking about visitors’ needs, whether for a medical visit or business, in order to give specific guidance;
• Providing information and completing registration for patients’ examination and treatment;
• Guiding customers to their paraclinical tests as ordered and paid for at the cashier’s desk;
• Keeping fully up to date with information on the hospital’s examination and treatment services in order to provide it to customers quickly and accurately;
• Entering customer information into the tracking system;
• Coordinating with other departments to ensure procedures are followed so as to achieve the best results against set targets;
• Staffing the hotline and answering telephone enquiries;
• Receiving and handling incoming and outgoing documents, letters and official correspondence;
• Reporting direct or indirect customer feedback to the head of department;
• Other tasks as arranged by the manager and the Board of Directors.

Cashier:

• Collecting hospital fees and payments for examination and treatment in accordance with the hospital’s payment procedures;
• Handling advance payments and refunds for patients in accordance with the hospital’s examination and treatment procedures;
• Checking the whole counter, reviewing the handover log, keeping the cashier’s desk clean and checking the cashier’s machines and equipment;
• Keeping the cash collected during the shift safe and preventing loss;
• Preparing daily cash receipt and payment reports and reconciling them with the accounting department.

2. Job requirements

• Age: 22-30
• Gender: female/male
• Qualifications: college diploma or higher in accounting, finance or economics;
• Experience: at least 1 year in an equivalent position;
• Proficient in office software;
• Able to communicate and handle situations, a good listener and responsible at work;
• Clear pronunciation with no regional accent. Good conversational English is an advantage;
• Presentable appearance; height from 1.57 m for women and 1.67 m for men;
• A strong sense of responsibility; careful, honest, enthusiastic and flexible in dealing with work;
• Basic knowledge of customer service / medical services;
• Candidates with experience in a healthcare or hospital setting are preferred.

3. Working hours & location

• Hours: 8 hours/day, 26 days/month.
• Location: TT20-21-22, No. 204 Nguyen Tuan, Nhan Chinh Ward, Thanh Xuan District, Hanoi.

4. Benefits

• Fixed salary: VND 7,000,000 -> 9,000,000/month depending on experience.
• Bonuses:

• Lunch allowance: VND 40,000/meal (bought in by the company or cooked by an in-house chef).
• Regular health checks
• Insurance, training, bonuses and pay rises based on ability.
• Annual company trip.

5. Contact information

Send your CV to: Hr@Mescells.com– Subject “Application for Receptionist – Cashier – Full name”

Contact: 0945.112.235 – Ms. Hoa/HR Executive.